PayPal Email
When you pay with PayPal, Paddle records the email address on your PayPal account. That is often a different address than the one you typed into kJams.
kJams looks up your new subscription using the email stored in Preferences. If those two addresses don't match, self-activation can't find the purchase, and you get a "Subscription Not Found" dialog.
What to do
- Log into PayPal and find the email address on the account you paid with (PayPal Settings → Account)
- In kJams, open Preferences and click the Store panel
- Click Edit e-mail address?
- Enter the PayPal email address and hit OK
- Click the License panel
- Click Recover
- kJams will send a recovery request for that PayPal address. Watch that inbox for a summary of your subscriptions. You can also use Enter ID with the Subscription ID from your Paddle receipt.
Once the PayPal email is the one kJams is tracking, Recover (or a fresh purchase-complete OK) can find the subscription.
See also: Hosted Purchase, Subscription
If you still have trouble, please contact Slīthy Toves Media.