Email / text chat tech support is free, unless it starts taking all of my time. Telephone tech support is free for the first hour.
Note: I’m on Pacific Time (GMT -8) (but adjust that for daylight savings time)
Appointments and calls accepted during these times:
Tuesday evenings, from 5pm to 7pm, then from 9pm to 11pm, and
Thursday evenings, from 7pm to 11pm
In your local time zone this would be:
From: Tuesday 5:00 PM PDT
To: Tuesday 11:00 PM PDT
From: Thursday 7:00 PM PDT
To: Thursday 11:00 PM PDT
Please call me during these times (see my phone number listed to the left).
When you call, be online and have kJams running, make sure you’ve at least tried to set up Screen Sharing. When we talk, try to be to the point so I can work on kJams as much as possible.
You can call me on the Phone any time, but I probably won’t answer unless it’s during the above times.
I answer emails almost obsessively, so that’s the best and fastest way to reach me. If you email me using the link on the left, and I do not reply, it’s probably an overly zealous spam filter. In that case email me here instead.