Translation

Email / text chat tech support is free, unless it starts taking all of my time. Telephone tech support is free for the first hour.

Appointments and calls accepted during these times:
Tuesday and Thursday evenings,
from 6pm to 9pm, GMT -8: Pacific Time (adjust for daylight).

In your local time zone this would be:
From: Tuesday 6:00 PM PST
To: Tuesday 9:00 PM PST

and:
From: Thursday 6:00 PM PST
To: Thursday 9:00 PM PST

Please call me during these times (see my phone number listed to the left).

When you call, be online and have kJams running, make sure you’ve at least tried to set up Screen Sharing. When we talk, try to be to the point so I can work on kJams as much as possible.

You can call me on the Phone any time, but I probably won’t answer unless it’s during the above times.

I answer emails almost obsessively, so that’s the best and fastest way to reach me. If you email me using the link on the left, and I do not reply, it’s probably an overly zealous spam filter. In that case email me here instead.