Translation

macOS Catalina info: Click Here
Windows 10 Defender info: Click Here

Hi! Please do NOT text me at the number you see in the side bar.

Please text me at this number: Country code plus one, then area code two zero six, then prefix four one nine, then two zero four nine. (Sorry I have to spell it out to avoid phone spam robots) (Please Do not CALL this number, it is my personal number and I never pick it up)

This number above works for text, iMessages, and whatsApp. Alternately use Skype chat (see link in side bar).

Email / text chat tech support is free, unless it starts taking all of my time. Telephone tech support is free for the first hour.

Note: I’m on Pacific Time (GMT -8) (but adjust that for daylight savings time)

Due to volume and changing life circumstances, calls must be scheduled. The best way to schedule a call is to text or otherwise message me, see links in the side bar for that. I respond quickly during regular business hours, and am not available on weekends.

When we DO get on the phone, be online and have kJams running, make sure you’ve at least tried to set up Screen Sharing. When we talk, try to be to the point so I can work on kJams as much as possible.

I answer emails and texts almost obsessively, so that’s the best and fastest way to reach me. If you email me using the link in the side bar, and I do not reply, it’s probably an overly zealous spam filter. In that case email me here instead.