macOS Catalina info: Click Here

New Voicemail Phone Number: Note that the number listed as my contact number sometimes gives a “busy signal” instead of going to voice mail. This is because Skype sucks. To go right to voice mail, please use this number: +1 (805) 552-6701

Email / text chat tech support is free, unless it starts taking all of my time. Telephone tech support is free for the first hour.

Note: I’m on Pacific Time (GMT -8) (but adjust that for daylight savings time)

Due to volume and changing life circumstances, calls must be scheduled. The best way to schedule a call is to text or otherwise message me, see links in the side bar for that. I respond quickly during regular business hours, and am not available on weekends.

When we DO get on the phone, be online and have kJams running, make sure you’ve at least tried to set up Screen Sharing. When we talk, try to be to the point so I can work on kJams as much as possible.

I answer emails and texts almost obsessively, so that’s the best and fastest way to reach me. If you email me using the link in the side bar, and I do not reply, it’s probably an overly zealous spam filter. In that case email me here instead.