Refund Policy: Difference between revisions

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My refund policy is simple: If you're not satisfied, I guarantee I'll refund 100% of your purchase price, but ONLY if you let me try to help you first!<br><br>
When you purchased kJams, you were confronted with this message:
1. Don't buy it until you've tried it, that is why it is ShareWare.<br>
All sales are FINAL there are NO REFUNDS.  kJams is Shareware with no
2. This software is still in alpha stage.  Don't buy it unless you're ready to deal with helping me solve bugs.  This is NOT "Release", not even "Beta" yet, but one stage BEFORE that. ([[Development_Stages|click here for an explanation]]) That means there ARE bugs (ie: you will likely experience "Asserts" and even crashes), and there ARE performance problems (noteably searching can be s-l-o-w), and not all features are even present! You have been warned.<br><br>When you purchase kJams you will be confronted with this message:<br>
time limit, that means is FREE to use for as long as you want.  Please
There are NO REFUNDS due a bug, unless I don't fix that bug within 1 business week.
be sure that you really want it before purchasing.
By buying kJams, you agree not to be bummed out by bugs, crashes, loss of data,
 
or any other problem that may arise due to using pre-release software.  You
It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."
are paying for early access to possibly buggy software that is still in development.
 
Also: telephone tech support is available ONLY on tues and thurs evening after 7pm
However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:
pacific time, and email tech support is available usually within 1 business hour.
# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
3. You '''must''' give me a chance to make it right.  After we have had some phone time or a screen sharing and chat session, if you are still not satisfied, or if I don't fix your bug within 1 business week, then I will refund your money, 100%.
# you report said bug to me
# we do a screen-share session (so i can see your computer)
# you give me 5 business days to come up with a fix
If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money.  That is a personal guarantee.
==Not eligible==
==Not eligible==
kJams is shareware.  You can try it out for as long as you want, it's free and there's no expiration.  So there's no excuse really if you buy it and then want your money back.  You're NOT really eligible for a refund if:
kJams is shareware.  You can try it out for as long as you want, it's free and there's no expiration.  So there's no excuse really if you buy it and then want your money back.  You're NOT really eligible for a refund if:
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# you don't give me a chance to make it work for you
# you don't give me a chance to make it work for you
# you use it for a while then decide you don't want to use it any more
# you use it for a while then decide you don't want to use it any more
# you don't like the way kJams does something (for example, slow searching)

Revision as of 18:09, 8 April 2013

When you purchased kJams, you were confronted with this message: 

All sales are FINAL there are NO REFUNDS.  kJams is Shareware with no 
time limit, that means is FREE to use for as long as you want.  Please 
be sure that you really want it before purchasing.

It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."

However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:

  1. you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
  2. you report said bug to me
  3. we do a screen-share session (so i can see your computer)
  4. you give me 5 business days to come up with a fix

If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.

Not eligible

kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:

  1. you discover it's not really what you want / need / expect / thought / wished for
  2. you find a bug but don't report it, wait a week, and tell me i didn't fix it in time
  3. you find another program to use before you find time to talk to me to fix any issue
  4. you don't give me a chance to make it work for you
  5. you use it for a while then decide you don't want to use it any more
  6. you don't like the way kJams does something (for example, slow searching)
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