Cannot get Kjams Pro to run

[[email protected]]

I downloaded the Kjams Pro to evaluate before buying but I just cannot get it to run. I have an Intel Macbook with 4gb ram running the latest version of Snow Leopard. I have downloaded the app, put it into my applications folder and there is an icon in my dock. When I click on the icon, my screen flashes like it is going to load but nothing happens. It just will not run. Any ideas. I have uninstalled it a few times, removing everything relating to Kjams and have tried to reinstall but it just will not load.

HELP please!!!!

[dave]

check the LOG file
http://www.kjams.com/wiki/Logs

i suspect you are crashing due to an incompatible QuickTime codec

if the logs show the failure happening during initialization of quicktime, you can manually remove the offending codec to get running

if this is too confusing for you just send me the log file

[[email protected]]

Hi there,

Here is log file:

Spawning new Que: Deletion Que
-------------------- New kJams Log --------------------
FAILED reading prefs file: kJams Pro
kJams Pro (Tryout) 1.0d50r32
Date/Time: 2010-05-11 22:01:35
Mac OS X 10.6.3 (10D573)
Intel Core 2 Duo
Clock Speed: 2.2 GHz
Total RAM: 4 GB
QuickTime Version 7.6.6
Thread Manager Initted
Loading version tracker
Initting Object Tracker
Loading Plugins
Loading Menus
Loading QT Codecs
Type: 3gpp, Component: 3G: Export
Type: AIFF, Component: AIFF: Import

Nothing showing up in the crash report.

Any ideas?

Thanks

[dave]

well that's exactly as i suspected. whatever qt codec is loading after AIFF is causing your crash. remove it and you'll be fine

actually, you're on a very old version of kJams. update to latest and you may solve the problem too.

actually please send it to me so i can make sure kJams does not crash on it.

you'll find them in /Library/QuickTime/, /System/Library/QuickTime/ and /Users/<you>/Library/QuickTime/

[[email protected]]

Ok, had a check

List of codecs in /Library/QuickTime/

AC3MovieImport.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
Perian.component

/System/Library/QuickTime/

ApplePixletVideo.component
AppleProResDecoder.component
AppleVAH264HW.component
QuartzComposer.component
QuickTime3GPP.component
QuickTimeComponents.component
QuickTimeFireWireDV.component
QuickTimeH264.component
QuickTimeIIDCDigitizer.component
QuickTimeImporters.component
QuickTimeMPEG.component
QuickTimeMPEG4.component
QuickTimeStreaming.component
QuickTimeUSBVDCDigitizer.component
QuickTimeVR.component

There is no quicktime folder under /Users/<me>/Library/QuickTime/

[dave]

and did you update to the latest version of kJams?

[[email protected]]

Just installed it and it still will not run.

[[email protected]]

Log report after installing new Kjams

FAILED reading prefs file: kJams Pro
kJams Pro (Tryout) 1.0d50r32
Date/Time: 2010-05-11 22:49:30
Mac OS X 10.6.3 (10D573)
Intel Core 2 Duo
Clock Speed: 2.2 GHz
Total RAM: 4 GB
QuickTime Version 7.6.6
Thread Manager Initted
Loading version tracker
Initting Object Tracker
Loading Plugins
Loading Menus
Loading QT Codecs
Type: 3gpp, Component: 3G: Export
Type: AIFF, Component: AIFF: Import

[[email protected]]

Uninstalled and tried the new version. Got this message on the console;

FAILED reading app serial number file: kJams Pro
kJams Pro (Tryout) 1.0d50r59
Date/Time: 2010-5-11 23:11:34.457 +0100
Mac OS X 10.6.3 (10D573)
Intel Core 2 Duo
Clock Speed: 2.2 GHz
Total RAM: 4 GB
QuickTime Version 7.6.6
Thread Manager Initted
Loading version tracker
Initting Object Tracker
Loading Plugins
Initializing Undo System
Allocating MetaData Traits Database
Allocating CDPedia
Creating Song Database
Spawning new Que: Push Meta Que
Installing event handlers
Getting App Res Folder
Loading Database
Loading Library
loading library: “kCFHostErrorHostNotFound / evtNotEnb / siInitSDTblErr / kUSBPending / dsBusError / kStatusIsError / kOTSerialSwOverRunErr / cdevResErr / gwFlagErr / EPERM, / event not enabled at PostEvent / slot int dispatch table could not be initialized. / / bus error / / / Couldn't get a needed resource; alert / / Operation not permitted”
Total Database Load time: 00:0.00
Creating Clipboard
Creating Task Window
Task window exists.
Creating Graphics Window
Video window exists.
Creating Browser Window
Setting control tracking
Initting callbacks
Initting Sources
Browser source container opened
Initting Tracks
Initting Search
Initting Controls
Installing ControlEventHandlers
Allocating Control Offscreens
Loading Menus
Creating QuickTime Components menu...
Loading QT Codecs
Type: 3gpp, Component: 3G: Export
Type: AIFF, Component: AIFF: Import

[dave]

you're still crashing on whatever codec is loading AFTER the AIFF codec.

your Flip4Mac is out of date. update to latest.

[dave]

I have just fixed kJams to warn you of this situation, rather than crash you with no clue.

[[email protected]]

Removed Flip4mac and uninstalled Kjams Pro. Reinstalled and get this crach report:

Process: kJams Pro [279]
Path: /Applications/kJams Pro.app/Contents/MacOS/kJams Pro
Identifier: com.kjams.kjams
Version: kJams Pro 1.0d49r30 (1.0)

[snip]

[dave]

dude, i totally can't help you if you're running an old version of kJams. please delete ALL copies of kJams from your hard drive and external drives, and go to the downloads page and get the latest one, or get the pre-alpha, which i would prefer, from the bottom of this page:

History 1.0d51: Latest Changes

FYI: there is no such thing as "installing" or "uninstalling" a drag-and-drop application. kJams is a drag-and-drop app, to "install" it you download and unzip it. to "uninstall" it, you drag it to the trash. knowing this, you should be aware that "uninstall-reinstall" will do exactly nothing but waste your time, doing so can only provide a placebo effect, since there are no "hooks" into your system like "actual installer" installed apps can create.

[[email protected]]

When i say uninstall i mean drag to trash and delete all related files. When you say i have old software, I am downloading using the link off the site.

http://karaoke.kjams.com/wiki/Downloads

[[email protected]]

All working now. Thanks.