https://karaoke.kjams.com/w/index.php?action=history&feed=atom&title=PayPal_Email 2026-09-16T01:55:02Z Revision history for this page on the wiki MediaWiki 1.43.0 https://karaoke.kjams.com/w/index.php?title=PayPal_Email&diff=13778&oldid=prev 2026-09-09T20:40:23Z

<p>add PayPal email mismatch recovery steps</p> <p><b>New page</b></p><div>When you pay with &#039;&#039;&#039;PayPal&#039;&#039;&#039;, Paddle records the email address on your &#039;&#039;&#039;PayPal account&#039;&#039;&#039;. That is often a &#039;&#039;different&#039;&#039; address than the one you typed into kJams.<br /> <br /> kJams looks up your new subscription using the email stored in Preferences. If those two addresses don&#039;t match, self-activation can&#039;t find the purchase, and you get a &quot;Subscription Not Found&quot; dialog.<br /> <br /> ==What to do==<br /> # Log into [https://www.paypal.com/ PayPal] and find the email address on the account you paid with (PayPal &#039;&#039;&#039;Settings&#039;&#039;&#039; → &#039;&#039;&#039;Account&#039;&#039;&#039;)<br /> # In kJams, open &#039;&#039;&#039;Preferences&#039;&#039;&#039; and click the &#039;&#039;&#039;Store&#039;&#039;&#039; panel<br /> # Click &#039;&#039;&#039;Edit e-mail address?&#039;&#039;&#039;<br /> # Enter the PayPal email address and hit OK<br /> # Click the &#039;&#039;&#039;License&#039;&#039;&#039; panel<br /> # Click &#039;&#039;&#039;Recover&#039;&#039;&#039;<br /> # kJams will send a recovery request for that PayPal address. Watch that inbox for a summary of your subscriptions. You can also use &#039;&#039;&#039;Enter ID&#039;&#039;&#039; with the Subscription ID from your Paddle receipt.<br /> <br /> Once the PayPal email is the one kJams is tracking, Recover (or a fresh purchase-complete OK) can find the subscription.<br /> <br /> See also: [[Hosted Purchase]], [[Subscription]]<br /> <br /> If you still have trouble, [https://karaoke.kjams.com/contact/ please contact] Slīthy Toves Media.</div>

Dave