Chartbuster not working?

Just talk about kJams stuff with each other, describe things you did that worked, talk about your setup, anything that doesn't fit into the other forums!
simpmech
Posts: 116
Joined: Thu Mar 24, 2011 5:05 pm

Re: Chartbuster not working?

Post by simpmech »

Yes, I too am still unable to stream anything but the free songs. For some reason the Charbuster "credits and KJ/DJ subscription" is still not recognized nor is my user ID in the music store.
Todd did email me the other day and said they were working on the issues at hand but I have not received any updates lately.

toddbmde
Posts: 4
Joined: Wed Jun 01, 2011 5:08 pm

Re: Chartbuster not working?

Post by toddbmde »

To all:
We are working on issues with our web team and with kJams.
We appreciate your patience and hope to have this sovled very soon.

Todd

gsteffens
Posts: 46
Joined: Mon Apr 12, 2010 4:18 pm
Location: Jacksonville, FL
Contact:

Re: Chartbuster not working?

Post by gsteffens »

I purchased the all-access pass for kJams Lite yesterday and it worked for fine for me. I only waited about 5 minutes after the purchase (it says to wait 20-30min for the online store), entered my CB ID into kJams, and started to stream without a restart of the app. It wasn't clear after I made the purchase where to find my ID but perhaps that's part of the problem you are working on. I just went into my online CB account and found it listed there under account profile. All good!

dave
Site Admin
Posts: 6715
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
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Re: Chartbuster not working?

Post by dave »

I'll try to get CB to redirect you there and make it obvious.

simpmech
Posts: 116
Joined: Thu Mar 24, 2011 5:05 pm

Re: Chartbuster not working?

Post by simpmech »

Hmmm, interesting it worked for you in the life version. I have all my info entered and no such success. I'm sure it's being worked out but I would some others with the pro version to chime in and tell me of their status.

gsteffens
Posts: 46
Joined: Mon Apr 12, 2010 4:18 pm
Location: Jacksonville, FL
Contact:

Re: Chartbuster not working?

Post by gsteffens »

Well don't feel left out...mine stopped working but it was great while it lasted! When I click on Stream I get a message that my Customer ID is invalid and when I go to that setting in Prefs it shows my Subscription Tier as None. Perhaps CB will consider some store credits if the issue persists unreasonably long for the early adopters like us.

dave
Site Admin
Posts: 6715
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
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Re: Chartbuster not working?

Post by dave »

even mine has stopped working all of a sudden. it was working last night but this morning, nope!

i'm quite sure they're working on it right now...

Update: it's working now YAY! And i am working on the "invalid session key" bug!

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