File Export Problem

Feel free to post bug reports here. I need exact, detailed steps showing me how I can re-create the bug on my machine, so give as much info and detail as possible.
franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

File Export Problem

Post by franks »

Attempted to export "all files" in playlist with kJams R35 version.

No Go... zip MPG files failed to export.

can you check this menu item... I had no problem on prevvious versions.

thanks

dave
Site Admin
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Location: Seattle
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Re: File Export Problem

Post by dave »

send me the log file from that session. if you can't find that, just do the operation again, then after it fails: help->send log file

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

Dave.

emailed you log file

did you receive? ... if not I'll send again

dave
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Joined: Sun Sep 18, 2005 8:02 am
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Re: File Export Problem

Post by dave »

no, i got no bug report or log file from any "frank" :(

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

sent you another bug log file Wed 25th.

did you receive?

dave
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Posts: 6684
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
Contact:

Re: File Export Problem

Post by dave »

please just send me a regular email. once we establish that we're talking over email, THEN send me the file.
and no, i did not see any report :(

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

Dave,

Received your email.

Playlist files are linked ok. Files play normally.

Can export xml, csv, Cue & BIN files normally but CANNOT export audio or zip mpg files.


However when I use an earlier version kJams R28, the files in the same playlist export normally as expected

Ami I missing a preference setting in the latest R37 version??

dave
Site Admin
Posts: 6684
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
Contact:

Re: File Export Problem

Post by dave »

i think you misunderstand. please reply VIA EMAIL, and in that email, tell me that you're this person on the forums. we'll go from there.

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

Dave,
Sent you email around 4th or 5th via your "Help" menu item. Email contained log file of failed operation.

Haven't heard from you.. maybe email not getting through for some reason.

File export problem still persists in version R37. Meantime, I'm using old kJams version R28 as workaround.

dave
Site Admin
Posts: 6684
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
Contact:

Re: File Export Problem

Post by dave »

hmm, i did not get the email. please send again.

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

sent email again 2 days ago

what's up D?

dave
Site Admin
Posts: 6684
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
Contact:

Re: File Export Problem

Post by dave »

sorry, i've been sick the last 2 days :(

i see your log file, interestingly it showed nothing. i think we should just get on the phone and hammer it out on the spot. are you available sunday night after 6pm pacific time?

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

Yes I will be available

my number is 215-679-6451(in PA)

dave
Site Admin
Posts: 6684
Joined: Sun Sep 18, 2005 8:02 am
Location: Seattle
Contact:

Re: File Export Problem

Post by dave »

okay, can you call me on sunday then after 6pm pacific time? (that's 9pm your time)

franks
Posts: 94
Joined: Fri Dec 18, 2009 2:06 pm

Re: File Export Problem

Post by franks »

Dave

I've sort of given up on this problem.

Since I infrequently export MP3G zip files, I've settled on using an older version R28 to perform this operation. This version exports normally and will suffice for my needs.

PS Just as an added note, I've updated to version version R41 which still fails to export "all files".

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