Crash after loading music stores

Forum for discussing issues with the 64bit version of kJams
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dennisgsy
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Joined: Sat Sep 12, 2009 1:23 pm
Location: Guernsey, Channel Islands

Crash after loading music stores

Post by dennisgsy »

I am testing using Catalina on a dual-boot MacBook Pro (normally run using Mojave).

I installed KJAMS Pro which converted a copy of my music library to SQL. I then entered my KJAMS license key (once I had located it in my old emails and now saved safely for future reference).

Then I continued to load music streams/stores into KJAMS. At the end I noticed the message "removing duplicate purchases" or something like this when KJAMS crashed.

When I relaunched KJAMS it repeated some of the music stream downloads until "Adding songs to Party Time Pro streaming" followed by "Sorting by
Purchase code, please wait..." when it just hung and the progress bar didn't even get started.

I saved the crash log from the crash as a text file but I don't appear to be able to attach it here?

After several minutes I used force exit and skipped the music stream down loads next time I ran KJAMS.
Attachments
003 Screenshot 2021-05-26 at 11.15.05 Sorting by purchase code.png

dave
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Re: Crash after loading music stores

Post by dave »

do this:
  1. quit kjams
  2. in the finder, trash Songs.ksql and its backups
  3. run kjams 32bit
  4. update all the music stores, wait for all activities to complete (show the activity window)
  5. quit
  6. run kjams 64bit
does it rebuild and convert with success?

dennisgsy
Posts: 30
Joined: Sat Sep 12, 2009 1:23 pm
Location: Guernsey, Channel Islands

Re: Crash after loading music stores

Post by dennisgsy »

I followed these steps and everything worked up until it reached "Sorting by Purchase code" I have left it running but it appears to have stuck at the same point.

Please note conditions for my original test: I don't normally have music stores enabled but the default preference changed to 'enabled' when I installed the 64bit version.
After the first crash I disabled music stores.
I followed your steps and everything appeared fine. I then changed preferences to enable music stores.
All streams downloaded successfully until the above step where KJAMS appears to have hung.
(please note I will be away for about two hours and I will check in again later).

Activity Monitor - Only Idle-Wake Ups appear to be increasing.
Attachments
Screenshot 2021-05-26 at 18.26.49.png
Screenshot 2021-05-26 at 18.26.05.png
Screenshot 2021-05-26 at 18.08.43.png

dave
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Re: Crash after loading music stores

Post by dave »

can you please re-send your library after step 5 above? (before step 6). Be sure to turn on all music stores.

dennisgsy
Posts: 30
Joined: Sat Sep 12, 2009 1:23 pm
Location: Guernsey, Channel Islands

Re: Crash after loading music stores

Post by dennisgsy »

I have emailed you the library at the requested step.

dave
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Re: Crash after loading music stores

Post by dave »

thanks i got it. will keep you posted. i have a LONG list of bugs

dave
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Re: Crash after loading music stores

Post by dave »

Is this problem still happening? I finally got time to look at it and i think i know what's wrong, OR it is fixed.

dennisgsy
Posts: 30
Joined: Sat Sep 12, 2009 1:23 pm
Location: Guernsey, Channel Islands

Re: Crash after loading music stores

Post by dennisgsy »

Resolved. I've already updated to KJAMS Pro 1.1b40.

1. I disable music stores.
2. Closed KJAMS
3. Opened KJAMS and enabled music stores.
4. Closed KJAMS
5. Opened KJAMS was prompted to download first music store.
6. Clicked DOWNLOAD and waited for it to finish before Downloading the second music store.
7. I clicked DOWNLOAD on the third music store before the second store had finished.

All steps completed successfully.

dave
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Re: Crash after loading music stores

Post by dave »

just to confirm: you're saying that the problem is resolved?

next test:
try again, but on step 5,6,7, click OK on all the stores at once so they're all downloading simultaneously.

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