Regular Singer missing...

[way2fst4u]

Hey Dave! Sorry to bug you again, but I have something weird going on again...A few of my regular singers are now MISSING from the list at particular venues. If I check the folder, the alias or their original folder is physically there, but they are not in the list at the venue. When I re-add them (for instance last night it was "Wendy" that was missing) they show up with a "1" after their name, like the system sees that they are there, but they are unable to log in via WTKJams and I do not see them to add them manually. Any ideas?? Is there a limit on the number of people you can have in a venue list?

[way2fst4u]

If I remove the singer, and re-add an alias from another venue, it says the name is taken...

[way2fst4u]

I think I have aliases of aliases causing a problem...it may be my fault...still looking....

[dave]

i'd have to look at your computer

[DeusExMachina]

This is actually pretty common. It often seems to result when kJams gets a bit confused after copying singers between venues. If you look, you will find that you have two singers with the same ID. You will also find, I suspect, that one of those singers is missing certain playlists in their folder. Singer and History, I think.
You need to check all aliases and match them against the originals, and delete one.
I think this circumvents kJams built-in protection that brings up a dialogue box saying that you have two singers with the same ID, one will be ignored for now, because it is missing those playlists.

[way2fst4u]

Thanks I'll take a look! I have over 100 singers at each venue so I wasn't sure if that was an issue. Also, many of my singers are at every one. I wish we had a spot where all the singers go, and we just pull from there...

[DeusExMachina]

Until the singer system is re-architected, the current "best procedure" that I use is to pick a single common venue, the one most people have in common, and all singer accounts that are in multiple venues go there. Then copy aliases from there to other venues.

[dave]

NEVER *copy* a singer between venues!!!

only EVER make aliases! if you copy, you broke it!

[way2fst4u]

I use the script that was provided to make aliases

[dave]

Then you should never have a problem with duplicate IDs

[way2fst4u]

You wouldn't think so, but here I am... lol

[DeusExMachina]

It does happen, but so infrequently that I have not been able to reproduce.

[way2fst4u]

I agree...I can't reproduce it on command either

[dave]

if REALLY is a duplicate ID error, then this can only happen due to "pilot error". eg: if you make the same alias twice, then the same singer will be loaded twice and you'll see a duplicate ID error. or if you COPY a singer, you're creating a duplicate.

is the problem happening right now? call me today and i'll have a look
http://karaoke.kjams.com/wiki/Office_Hours

[DeusExMachina]

Okay, there is a bug. If you have a singer in one venue folder, say Venue 1, and an alias in another, say Venue A, if you are in Venue A and delete that singer, the original Singer folder in Venue 1 is deleted, but the alias folder is left in Venue A, left hanging, pointing at nothing. Needless to say, this can then cause havoc, especially if someone tries to add a singer of the same name to that venue.